- Legal
Refund Policy
Last updated: August 2026 · IQCS Centre of Excellence · ABN 00 000 000 000
We want you to buy with confidence. This policy explains refunds for digital products and training programmes, and operates alongside your rights under the Australian Consumer Law (ACL), which cannot be excluded.
1. Digital products — 30-day guarantee
Because our templates and toolkits are instant digital downloads, they cannot be “returned”. However, if within 30 days of purchase you find a product is not fit for the purpose described on its product page, contact us with your order details and a brief explanation. We will work with you to resolve the issue — by correction, replacement, exchange, or refund where appropriate.
2. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. If a product has a major failure you are entitled to a refund or replacement; if the failure is not major, we may choose to fix it within a reasonable time. Nothing in this policy limits those rights.
3. Change of mind
We are not required to provide a refund for a simple change of mind on digital products once they have been downloaded. Please review the product description and free samples before purchasing.
4. Training programmes — transfers and cancellations
- More than 10 business days before start: full refund, or free transfer to a later date.
- 10 or fewer business days before start: transfer to a later programme or a substitute participant at no charge; refunds at our discretion less reasonable costs incurred.
- Non-attendance without notice: no refund, though we will always try to offer a reasonable transfer option.
- If IQCS cancels or reschedules: your choice of a full refund or a transfer.
5. How to request a refund
Email learn@iqcs.com.au with your name, order number or enrolment details, and the reason for the request. We aim to respond within two business days, and approved refunds are returned to the original payment method.
Important: This document is a professionally drafted template prepared for IQCS Centre of Excellence. It is general in nature and is not legal advice. Please have it reviewed by a qualified Australian legal practitioner, and insert your correct ABN and entity details, before publishing.
